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Frequently Asked Questions

I'm having trouble placing an order.

We apologize for the difficulty you are experiencing in placing an order. Please try the suggested method or contact Customer Service and we will do our best to resolve the problem promptly.

Will my information be secure when I place my order?

Yes, All of your information will be kept confidential by us.

What will happen if I enter an incorrect address?

If you provide us with an incorrect address and the order has already been shipped, we cannot be held responsible for re-sending the item with the new address; therefore, please ensure that the address you provide us with is accurate when placing your order.

Where do our store ship from?

Our store ship from US.

How long will delivery take?

For customers in the United States, United Kingdom, Australia, and Canada, orders typically ship within 2-5 business days from the date the order was placed. You can expect your order to arrive within 3-7 business days after it has been shipped. Please take into consideration that we do not ship orders on weekends.

For Alaska, Hawaii, Puerto Rico, and other international destinations, please allow 2-4 weeks for delivery.

Please be aware that shipment may be delayed due to Holidays, natural disasters such as earthquakes or hurricanes, and/or any other unforeseen circumstances, as well as customs inspections.

Please confirm that all delivery details are accurate. Should there be any incorrect or incomplete information, we may need to contact you to update the details which may lead to a delay in the delivery of your order.

Faulty item received.

If the item you receive is defective or does not meet quality standards, simply provide us with a photo of it accompanied by your order number and we will reship the item free of charge without requiring you to return the defective item.